Telecommunications Modern commerce is key to the future of Telcos

To meet the demand for faster data and voice connections, more applications and a better customer experience, telcos are turning to modern technology platforms that support digital commerce.

commercetools Industries Telecommunications

By 2023, 50% of all network infrastructure software will be based on cloud-native technologies

The customer data Telcos collect every day has become critical to supporting business growth. Transitioning to a cloud-native platform that utilizes flexible APIs enables Telcos to seamlessly exchange data across their organization.

Capitalizing on data in the cloud

Consolidating information in the cloud minimizes silos, reducing the time it takes to update business processes or make changes to production, and enabling Telcos to provide faster, more reliable, more relevant customer experiences as well as offer data as a product to maximize returns.

Cross-sell and upsell new services and devices

Ultimately, Telcos need modern technology in order to deliver a true omni-channel commerce environment that integrates all business units and commerce channels to deliver consistency to customers across all touchpoints.

Start monetizing new tech like 5G and IoT

With an open, composable platform in place, Telco can support connected cars, fixed wireless access and other use cases — and charge per connection fees. They’ll have the freedom to open up new streams of revenue that deliver more value to customers.

Keep pace with evolving customer expectations

With commercetools' modern API-based headless architecture, you can build the exact functions and features your consumers want on every device while still having the freedom to focus on delivering a great customer experience.

commercetools Industries Food & Grocery Integrate new Business Model
We’re not only providing a platform that can take Telcos into the future, we’re providing a path to that technology while protecting what they have in place. And, we’re providing new ways for them to go live, quicker and safer.
Matt Albers

Vice President of Professional Services, commercetools

Modernize your business model with ease

Choosing to transition to a Microservices-based, API-first, Cloud-native, Headless architecture (MACH) solution allows you to integrate your disparate systems onto a single open, composable, agile platform that can support evolving business needs.

commercetools Industries Telecommunication modernize Business Model

commercetools features for Telecommunications Commerce

Cloud-native

The cloud not only enables you to engage agile development principles to quickly integrate new features in response to new consumer needs and emerging trends, it gives you the power to handle surges in visitor traffic and transactions with ease.

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MACH Architecture

The combined capabilities of MACH architecture ensure you can offer customers the interactive features, personalized content, and seamless checkout processes they demand today. It simply delivers a faster, more intuitive, more powerful, and more consistent brand experience.

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APIs

commercetools API-first approach enables you to choose and customize features, combine systems, and better utilize customer data – improving the overall customer experience and enabling cross-selling, upselling, bundle sales, omni-channel commerce, and improved customer support.

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