Profound helps B2C and B2B brands deliver eCommerce value at pace. The company provides everything from CX insight to eCommerce development, integration and continuous improvement. This is done by identifying the right target personas, surfacing which behaviours on their eCommerce customer journey to influence, and then implementing the right eCommerce technology and UX design.
Their process gives you the confidence that all your decisions are customer-evidenced – from UX design to content, to prioritized system choices. This is done at pace – typically delivering value within 3 months.
Profound specializes in experience design: eCommerce customer journeys, behaviors and VoC; UX design: eCommerce, websites, portals and mobile apps; technical development and integration: headless CMS, PIM, DAM, eCommerce; continuous improvement and support: test-and-refine roadmaps and strategy.
Their services include: