Unify commerce. Amplify experiences. Enable shopping everywhere.
commercetools InStore harnesses the full potential of composable commerce, equipping you with unparalleled flexibility and control to seamlessly integrate the best of digital innovation into the in-store experience.
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64% of retail leaders said a unified commerce platform is the single most important capability needed to deliver omnichannel experiences.
Truly unified shopping experiences start here.
commercetools is the first and only commerce platform to seamlessly unify digital and physical store operations. Our powerful industry-leading solution enables you to consolidate all your product information, customer data and sales transactions onto a single backend, managing updates in real-time and providing accessibility across all customer-facing channels.
With this single source of truth, every interaction — discovery, checkout, returns and refunds — is smooth and consistent. No matter where your customers start their journey, which channels they visit or make a purchase, they experience high-quality, connected commerce at every touchpoint.
Empowered teams. Exceptional service.
Give your associates access to deep product and customer information, improving their ability to provide personalized, high-quality service — all without having to install new hardware.
Better insights
Access to real-time data including customer/order/inventory/loyalty information.
More sales
Did you know that 93% of consumers are likely to buy when helped by a knowledgeable associate?
Enhanced shopping experience
Easy-to-use interface empowers store associates to provide better customer support.
Launch fast. Adapt faster.
With composable technology as the core of your commerce engine, you can quickly roll out new features and experiences in-store and online. Jaycar, a top Australian retailer, implemented our solution and integrated three key features (ratings, reviews, and loyalty) in just six weeks.
We didn’t want to tackle our commerce challenges from an eCom-only perspective. The idea was to put our team first — we knew that if we gave them the best technology and tools, first-class customer service would follow. commercetools’ solution makes our sales associates happy, and in turn, they take care of our customers.
CHIEF TECHNOLOGY OFFICER, JAYCAR
Unify everything. Maximize success.
Reduce system complexity, cut operational costs and allow your teams to focus on growth instead of managing multiple solutions and tools. By streamlining all commerce operations onto one platform that works everywhere, you improve every experience — for your employees and customers.
Powering in-store experiences that set you apart
Accept all major payment methods in your stores, including credit cards, debit cards, digital wallets, gift cards, cash, pay-by-account/debtor account, and pay-by-link.
Accurately manage and audit your in-store cash through detailed counts, transfers, bank deposits, and more.
Manage your payment ecosystem and physical devices including locations, workstations, cash drawers, printers, PEDs, scanners and safes.
Accept and process returns and refunds—whether with or without a receipt—for in-store or online purchases, in accordance with your business rules.
Offer customers the freedom to choose printed or emailed receipts based on your store settings. Effortlessly generate gift receipts for hassle-free gifting.
Easily manage your entire organizational setup—currency, location, reporting, and user roles—without relying on IT, ensuring smooth and efficient operations.