Always connected, always on: Modern consumers enjoy seamless experiences connecting the digital and the physical world – 24/7. Personal mobility is no exception, so car manufacturers focus on delivering new personalized experiences and services to their audience.


Digital Disruption in the Automotive Industry

Changes in customer behavior and new technology have led to a digitization of the whole automotive industry. It started with the integration of voice-command applications like Alexa and Siri for navigation assistance and infotainment. Now car manufacturers have shifted their entire focus to delivering direct-to-consumer mobility services and unified experiences along the entire customer journey.

Learn more about the pathway to in-car connected commerce, including new opportunities it presents for the automotive industry and new technology required to enable shopping on the road.

Merchant Center commercetools
commercetools Platform

IoT-Devices on Wheels

Being equipped with GPS, 5G connectivity and telemetry sensors, modern vehicles are aware of their position and their status and know how to best support their passengers. Cars communicate with traffic infrastructure and their surroundings – such as pedestrians and other vehicles – through V2X technology. This enables them to react to changing traffic conditions automatically, increasing passenger safety and utility. Depending on those conditions, they can inform colleagues or spouses about running late or reschedule appointments.

In Car Commerce and Services

In combination with the cars’ telemetry, many mobility service can be automated. The cars’ internal systems can make service appointments and order spare parts as well as accessories. Vehicles alert drivers about low fuel or battery levels, direct them to the nearest fuel or changing station and pay at the same time. They also find restaurants on the way and order products in advance. Using built-in voice interfaces such as Amazon Echo, passengers interact with apps and services, get their shopping done, plan their next holidays or search for a parking spot close to a local store.

Merchant Center commercetools
commercetools Platform

A Future with Electronic Mobility and Function-on-Demand

The rise of electronic mobility also drives innovation for car manufacturers. Software updates can be pushed to vehicles, enabling new features. Function-on-Demand enables drivers to upgrade light technology, driving assist systems, infotainment, and engine capability as a subscription service – tailoring the driving experience to match their needs. In this blog post, learn more about what a future looks like in a connected world with electronic mobility.

Intermodal Mobility Concepts

Consumers are focussing on combining different modes of transportation to match their needs. In shared mobility concepts, they purchase mobility instead of hardware: this ranges from temporary usage of vehicles like Car2Go, classic car rental to other modes of transportation such as bikes and electronic scooters to public transport such as busses, trains and aircrafts.

Merchant Center commercetools
commercetools Platform

Autonomous Driving

Experts and CEOs of car builders estimate that level 5, fully autonomous cars will be available within the next 5-10 years. Advances in AI support this ambitious forecast. Autonomous cars enable a whole new range of services such as infotainment, because the vehicle turns into a personal, mobile living room.

Scalable Cloud Infrastructure

In order to make these futuristic mobility concepts a reality, car manufacturers need a flexible cloud-based infrastructure to deliver new services. One example is with software updates: new features can be pushed to the vehicle via a broadband connection without having to drive to a local garage first. In this press release, read why our customer Audi chose to use commercetools for it’s scalable microservices architecture.

Merchant Center commercetools

Connected Cars: Disruption in Mobility White Paper

commercetools White Paper Connected Cars

We’re seeing the digitization of the whole automotive industry, with a focus on direct-to-consumer strategies. In this white paper, we take a closer look at the changes the automotive industry is going through, as well as the opportunities and new business models that are evolving.


What is the future of mobility in a connected world with connected cars?

Connected Cars Business Blog

Let’s agree to this narrative that we cannot have trucks, cars, and bicycles all on one road, at the same time. Take a look into our new blog post and find out more about what the future of mobility in a connected world with connected cars looks like, and why it does matter.