by Gartner®
“Consumer experience continues to be a priority for most healthcare and life science (HCLS) organizations, but maturity remains low,” as per Gartner. To change the game, CIOs should consider a Total Experience (TX) strategy to enable seamless experiences for consumers, partners and employees with an intuitive user experience (UX) across multiple platforms, touchpoints and journeys throughout the HCLS industry.
Advancing HCLS TX demands a strategy that transcends current metrics, embraces industry trends and adopts new ways of working.
CIOs can leverage this research to navigate the evolving healthcare and life science landscape and balance multi-stakeholder views to achieve desired results.
