What challenges does your industry experience and how does commercetools help?
New technology and channels are popping up and everything is going faster and faster. We believe that breaking up parts, systems and processes into focused areas with quality and having the right glue to connect the dots is the right way to go. Only then can you be able to prioritize and build for scale. A strategy based on a composable and replaceable methodology is what you need.
Some commerce technologies have reached their limit while customers expect personalized experiences across several devices and touchpoints. Additionally, we see that many companies have to reconfigure their GTM tactics (also due to COVID restrictions).
For many of these problems, tech is the answer. commercetools offers an API-first and microservice approach that allows for flexible, scalable and therefore future-proof platforms. A fast enablement to speed-up teams and optimizing delivery capabilities add to the great value of commercetools.
Many organizations want to move to more modern architecture, while maintaining control of their development and roadmap. commercetools is a feature-rich platform that gives customers a great deal of flexibility and control.
Formerly dominating commerce platforms fail at delivering modern customer experience, handling mobile and new channels. They are costly and inflexible in development and maintenance. Clearly there is a need for a new approach, which, in our eyes, will be built around composable commerce. Of course, commercetools is one of the drivers of change and a major player in the area. commercetools makes it easier to build neat PWA frontends and integrate other backends, while providing the same enterprise quality as the commerce suites did, but with much more flexibility.
As eCommerce is evolving from traditional web stores to highly personalized channels, the demands of retailers and brands are shifting to a more agile approach to commerce that allows them to launch new business models and scale quickly, and not worry about the typical IT issues like integrations, updates and upgrades. commercetools is one of the very few, infact only commerce platform providers, that offers multi-tenant SaaS solution that can be extended flexibly in multiple ways to support custom business requirements.
From a business perspective, there are three key developments among the clients and prospects we work with:
Direct to consumer/business – Many brands are looking to build a deeper relationship with their clients.
Connected Experiences – Users are expecting to be recognized across all touchpoints. they should be able to start a transaction on one touchpoint and complete it somewhere else and they should have the same assortment, information, promotions, etc. independent of the touchpoint they are using.
Marketplaces – Brands are also looking for ways to augment their assortment with additional products from third party sellers.
These developments demand flexible and agile platforms and commercetools is one of the building blocks we need to create future-proof solutions like these for our clients and their customers.
Is there anything you hope your commercetools partnership will bring for your company in the future?
To continue our exchange on market and development visions.
Knowledge exchange, innovative approach to projects and educating the market together for shaping a better future.
We look forward to mutual customers who regard the topic of digital transformation as an opportunity for fundamental system and business model innovations. All parties – customers, commercetools and we – benefit most from long-term and sustainable cooperation.
We think this partnership leads to expanding customer value and business growth. As modern commerce moves into new categories and finds new applications, we’ll be right there. We’re already partnered with commercetools to extend its reach into B2B. That’s a great example for where the relationship will continue to have mutual value.
In the short run, we want to develop joint solutions and integrations for everything to do with commercetools. That is why we have set up a partner network around commercetools – for example with Algolia, Contentful and Frontastic – that pursues the same vision.
More great joint memories and more great projects that will last long and make a big impact on how businesses all around the globe think about the future of commerce.
If you could only use one word to describe what it means to partner with commercetools, what would it be?
Lab Digital: MACH
Want to know more? Visit our page about the commercetools Partner Possibilities Program if you’re interested in more in-depth details. Get to know the program and make sure to read how the partnerships were forged and the main benefits of the program in our blog series about the Partner Possibilities Program.
* Camille Baumann, Global Chief Client Officer at eWave