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Join 600+ enterprises already running on commercetools.
Complete visibility into every change
Audit Log Premium provides a comprehensive record of changes across your commercetools environment, helping teams investigate issues faster, strengthen governance and support compliance requirements.
Track changes across your entire commerce ecosystem
Commerce operations involve countless updates from users, applications, integrations and automated workflows. Audit Log Premium captures the details behind those changes, providing a clear and searchable history of activity across your commercetools environment.
Investigate issues faster
Quickly identify the source of unexpected changes, troubleshoot incidents and understand how updates impact products, orders, customers and other commerce resources.
Strengthen governance and accountability
Maintain a detailed history of changes with attribution to specific users, applications or systems, helping teams improve oversight and operational transparency.
Support compliance and security requirements
Access historical change records to support internal controls, security investigations and audit processes, including SOC and SOX reporting requirements.
Built for enterprise commerce operations
Audit Log is available in two versions: Basic and Premium. Basic is enabled by default and tracks changes made in the Merchant Center. Premium extends coverage across your entire commercetools environment, including API-driven changes.
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Frequently asked questions
What is Audit Log Premium?
Audit Log Premium provides a comprehensive record of changes made across your commercetools environment. It captures who made a change, what was changed, when it occurred and how it was initiated, giving teams the visibility needed for troubleshooting, governance and compliance. It extends audit coverage beyond Merchant Center activities to include API-initiated changes and bulk imports.
What types of changes does Audit Log Premium track?
Audit Log Premium tracks changes made through the Merchant Center, API clients and bulk import processes. It also records the context behind each change, including the user or system responsible and the time the action occurred, creating a complete history across your commerce operations.
How does Audit Log Premium support compliance and security investigations?
Audit Log Premium helps organizations maintain transparency and accountability by providing detailed change history that can be queried through the Change History API. This enables teams to investigate incidents, identify the source of changes and support audit requirements such as SOC and SOX reviews more efficiently.
What is the difference between Audit Log Basic and Audit Log Premium?
Audit Log Basic tracks Merchant Center changes with a 1-year retention period. Audit Log Premium extends coverage to API and import-driven changes, includes additional resources and increases retention to three years, providing a fuller, long-term view of activity across your commerce ecosystem.