PREMIUM SUPPORT

Roll out your next-gen commerce with even greater confidence.

A helpful boost to unlock the full potential of your commercetools implementation.

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Your success is our mission.

Your composable commerce journey doesn’t have to be a solo endeavor. Access enterprise-grade specialized services tailored to your business needs and elevate customer experiences with commercetools Premium Support.

For Domino’s Pizza to achieve its mission of ‘delivering a better future through food people love,’ we need to ensure our digital platforms are not only continuously available but also operating at optimum performance. We, therefore, selected to work with commercetools because of its exceptional commitment to stability, stellar uptime availability and core performance SLAs. Moreover, we selected commercetools Premium Support for the extra confidence and peace of mind that came from proactive and expedited engineering support, especially during our busiest times.

Sody Kahlon

Chief Technology Officer, Domino’s Pizza

What’s inside Premium Support.

Enhanced SLA

Industry-leading 99.99% uptime SLA as a commitment to our product quality and the critical services we provide.

Priority support

24/7 support with an accelerated response time, phone callback service and preferred support handling.

Personalized guidance

Receive proactive advice and strategic support from a dedicated Solution Architect with designated hours as part of commercetools Expert Services.

Wait, there’s more! Continuous load tests.

Up to 5 standard load tests per week and up to 1.5x peak load open per quarter, ensuring continually performant sites.

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Audit Log Premium

Generate insights and identify patterns. Undergo compliance audits. Solve incidents quickly. Get 3 years of record-keeping and log tracking powered by Audit Log Premium, available on the Merchant Center and all commerce APIs.

Extended Load Testing

Prepare for multiple peak sales events. Proactively identify issues for smooth rollouts. Leverage our extended load testing with 5 tests per week at your standard load, plus 2 tests per quarter at your double peak load.

Multiple packages. Your choice.

Efficient deployment. Continuous development. Peace of mind. Unlock the value of Premium Support.

Comparison table showing Standard, Premium, Premium Plus, and Premium with Extended Testing support plans with details on uptime, priority support response times, personalized guidance, continuous load tests, audit log availability, and pricing.