Continuous load tests
Up to 5 standard load tests per week and up to 1.5x peak load open per quarter, ensuring continually performant sites.
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The Digital Commerce AI Company
Join 600+ enterprises already running on commercetools.
Roll out your next-gen commerce with even greater confidence
A helpful boost to unlock the full potential of your commercetools implementation and management.
Your success is our mission
Your digital commerce journey doesn’t have to be a solo endeavor. Access enterprise-grade specialized services tailored to your business needs and elevate customer experiences with commercetools Premium Support.
Enhanced SLA
Industry-leading 99.99% uptime SLA as a commitment to our product quality and the critical services we provide.
Priority support
24/7 support with an accelerated response time, phone callback service and preferred support handling.
Personalized guidance
Receive proactive advice and strategic support from a dedicated Solution Architect with designated hours as part of commercetools Expert Services.
Resilience built into every release
Test, monitor and optimize performance so every release and peak event runs without friction.
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Audit Log Premium
Generate insights and identify patterns. Undergo compliance audits and solve incidents quickly. Get 3 years of record-keeping and log tracking powered by Audit Log Premium available on the Merchant Center and commerce APIs.
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Extended load testing
Prepare for multiple peak sales events and proactively identify issues for smooth rollouts. Leverage our extended load testing with 5 tests per week at your standard load, plus 2 tests per quarter at your double peak load.
For Domino’s Pizza to achieve its mission of ‘delivering a better future through food people love,’ we need to ensure our digital platforms are not only continuously available but also operating at optimum performance. We, therefore, selected to work with commercetools because of its exceptional commitment to stability, stellar uptime availability and core performance SLAs. Moreover, we selected commercetools Premium Support for the extra confidence and peace of mind that came from proactive and expedited engineering support, especially during our busiest times.
Sody Kahlon
Chief Technology Officer, Domino’s Pizza
Frequently asked questions
What is included in commercetools Premium Support?
Premium Support includes 24/7 priority support with accelerated response times, enhanced SLAs, proactive guidance from dedicated Solution Architects and access to advanced services such as load testing and Audit Log Premium.
How does Premium Support improve platform reliability?
It combines industry-leading uptime SLAs (99.99%) with continuous performance validation, proactive monitoring and expert assistance to help identify and resolve potential issues before they impact customers.
What is the difference between standard support and Premium Support?
Premium Support offers faster response times, priority case handling and strategic guidance from dedicated experts, along with additional capabilities like extended load testing and long-term audit logging that aren’t included in standard support.
Can Premium Support help us prepare for peak traffic events?
Yes. commercetools Premium Support includes continuous and extended load testing to simulate real-world and peak conditions, helping ensure your platform remains stable and performant during high-traffic periods such as seasonal sales or major launches.