by Newstore, commercetools, ChangeCX
In the 2024 Omnichannel Leadership Report, we audited brands’ online, mobile app, and in-store experiences to assess the availability of their omnichannel capabilities. With the research, we can determine the current state of retail as well as provide leading brands with first-person feedback on their customer experience.
Omnichannel global country performance insights across the areas of online, mobile and in-store experience
Online experience showing that the average website includes less than half of the features evaluated
Executive thought leadership pieces from disrupting eCommerce leaders
