How GraphQL enables personalized and omnichannel experiences

GraphQL for modern commerce: A quick guide to winning strategies

Yann Simon
Yann Simon
Staff Engineer GraphQL, commercetools
Manuela Tchoe
Manuela Tchoe
Senior Content Writer, commercetools
Published 09 January 2025
Estimated reading time minutes

Meet GraphQL, the behind-the-scenes hero that makes precise data retrieval for commerce, making real-time personalization, inventory availability information and omnichannel experiences a reality. Learn what GraphQL is all about, why it matters and how it can elevate your business. 

How GraphQL enables personalized and omnichannel experiences

What’s GraphQL?

GraphQL is a query language for retrieving and changing data. Clients send queries to this endpoint specifying exactly what data they need, and the server responds with precisely that data — nothing more, nothing less. 

This approach enables faster development, improved performance, and reduced overfetching or underfetching of data, making it particularly useful for modern commerce applications that require precise and efficient data retrieval.

The key components of GraphQL

  • Schema: A blueprint that defines the structure of data available in an API. It outlines the types of data clients can query and the relationships between them.
  • Queries and mutations: Queries retrieve data while mutations modify it. These operations enable precise and efficient communication between clients and servers.
  • Subscriptions: A feature that allows real-time updates by pushing changes to the client when data on the server changes.

What’s the difference between GraphQL and REST APIs?

While REST APIs are the default means of exposing commerce-related data and functionalities from applications, there are challenges when only REST is used in data retrieval, including lack of discoverability, as well as overfetching or underfetching of data. 

For example, in a REST API, retrieving customer and order details might require hitting multiple endpoints. With GraphQL, a single query can fetch several pieces of information in one request, significantly improving efficiency.

In short, GraphQL helps create more flexible, efficient and scalable systems that better meet the complex data requirements of modern commerce environments.

What makes GraphQL so important for eCommerce?

This is how GraphQL elevates the commerce experience: 

  1. Faster load times: By allowing clients to request only the specific data they need, GraphQL reduces the amount of data transferred between server and client, resulting in quicker page loads and a more responsive shopping experience.

  2. Personalized content delivery: The ability to tailor data requests enables eCommerce platforms to deliver personalized content efficiently, such as customized product recommendations or user-specific pricing information.

  3. Improved mobile performance: GraphQL's efficient data fetching is particularly beneficial for mobile users, as it minimizes payload size and reduces the impact of slower network connections, resulting in a smoother mobile shopping experience.

  4. Seamless omnichannel experiences: GraphQL's flexibility allows for consistent data retrieval across multiple platforms (e.g., web, mobile), enabling a unified and coherent shopping experience across different devices.

  5. Adaptable frontend development: Frontend teams can easily tailor user interfaces for different devices and platforms by fetching only the required data using GraphQL queries.

  6. Enhanced search and filtering: GraphQL’s precise querying capabilities enable sophisticated product search and filtering options, allowing customers to find exactly what they're looking for more easily.

  7. Streamlined checkout process: By fetching only necessary data, GraphQL can optimize the checkout flow, reducing the time and complexity involved in completing a purchase.

How some of the world’s leading businesses leverage GraphQL

  1. Netflix uses GraphQL to power its personalized content recommendations, optimizing the streaming experience by delivering tailored suggestions to each user.
  2. Airbnb utilizes GraphQL to offer users a more personalized experience by dynamically fetching data related to bookings, accommodations and user reviews.
  3. LinkedIn accelerated its development process by 90% using GraphQL, allowing for faster creation of personalized use cases and APIs without additional engineering effort.
  4. Zalando implemented GraphQL as a unified backend-for-frontend solution, enabling consistent and personalized customer experiences across web and mobile platforms.

What are the benefits of GraphQL for businesses?

GraphQL’s unique capabilities translate into tangible benefits for businesses, especially in digital commerce and API-driven industries.

  1. Single GraphQL endpoint: GraphQL’s single endpoint simplifies API management, making it easier to integrate and scale services. This consolidation leads to more maintainable systems and faster development cycles.

  2. Cost savings in API management: GraphQL can lower operational costs by reducing the complexity of API maintenance and minimizing network overhead. Teams spend less time managing APIs and more time building innovative features.

  3. Enhanced developer experience: Developers benefit from a self-documenting schema, strong typing and real-time introspection capabilities. These features streamline development and debugging, accelerating time-to-market for new features.

  4. Enhanced user experience: Faster, more efficient data fetching improves application performance. Users experience quicker load times and seamless interactions, which are critical for retaining customers and driving engagement.

How to leverage GraphQL with commercetools for your business?

commercetools offers robust GraphQL support that empowers your business to innovate quickly and scale confidently, all the while saving resources on your servers because the payloads are smaller. Here’s why it stands out:

  1. Optimized API ecosystem: commercetools’ APIs are built with GraphQL at their core, providing unparalleled flexibility for developers and business teams alike.

  2. Seamless integration: GraphQL implementation integrates smoothly with other enterprise technologies, enabling a cohesive and scalable tech stack.

  3. Developer-centric design: commercetools’ intuitive GraphQL schema and advanced documentation, such as the interactive GraphQL console accelerate development while minimizing the learning curve.

With commercetools Composable Commerce for B2C and B2B, you have full support for REST and GraphQL, so you can leverage all the benefits of both. 


Dive deeper into the benefits of using GraphQL with commercetools Composable Commerce with our Developer Essentials Learning Path module.

Yann Simon
Yann Simon
Staff Engineer GraphQL, commercetools

Yann is a Staff Engineer in GraphQL at commercetools. With over a decade of experience building web services exposing REST and GraphQL APIs, he's leading the team and taking care of our public GraphQL API, which is used by our customers worldwide. He's also maintaining some open-source libraries to support our engineers building GraphQL APIs.

Manuela Tchoe
Manuela Tchoe
Senior Content Writer, commercetools

Manuela Marques Tchoe is a Content Writer at commercetools. She was a Content and Product Marketing Director at conversational commerce provider tyntec. She has written content in partnership with Facebook, Rakuten Viber and other social media platforms.

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