To meet the demands of an evolving customer base and to expand, Dawn Foods sought to add self-service capabilities leveraging eCommerce so customers could quickly and efficiently manage their accounts, browse product catalogs and place orders.
For a modern commerce architecture, as well as a future-proof, flexible and agile solution, Dawn Foods selected commercetools in the backend and Contentstack for the frontend to give Dawn Foods maximum flexibility.
With Dawn Foods’ cart and checkout processes, all built on commercetools, customers can see their order history, pick the order and then reorder – three clicks, and they’re done. Plus, with the new eCommerce functionality, customers can view the entire product catalog online for the very first time. This was never possible before.
Bakeries have felt the heat — literally — from trying to simplify processes while working long hours in 80+ degree kitchens and focusing on business resiliency during the pandemic. We partnered with experts from commercetools, Contentstack and EPAM to help us develop the solution to make our bakery customers’ lives easier and deliver them rich digital experiences that they’ve come to expect in their daily life.
Vice President Digital, Dawn Foods
Since the launch of Dawn Foods’ new eCommerce system, more than half of their customers already registered during the roll-out phase; nearly all orders placed via their eCommerce site includes products that customers didn’t buy before (up to 2 new products per customer); once customers have placed 2 to 3 orders online they are then placing every order online; and Sales reps’ relationships with customers are actually deepening because of eCommerce site.
By exposing customers to more products, many of which bakeries did not know Dawn supplied, basket sizes increased by up to 10%.
Can launch and change different customer-facing touchpoints without having to update code in their commerce engine or create new, channel-specific content.
Customers can quickly and easily navigate the extensive product catalog without having to enter shipping or billing information.