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Retail quickly moved from brick and mortar to multi- and-omni-channel. To build a truly unified commerce experience, not only is it important to be able to engage customers at each step of the user journey, but also to provide them with product availability by channel and store location. Empower your business by enabling your users to shop with you however they want, online or offline, without friction.
Work better with orders and fulfillment
Order management is the process from when a customer makes a purchase until they receive it. A good order management system is necessary for a smooth and efficient process from beginning to end.
All your business metrics at a glance
Automation takes the manual work and errors out of order management to increase efficiencies across the board.
Products, Orders & Shipping
One click to view, sort, and manage
Integrating order management as part of your business ecosystem allows you to cater to your customers from start to finish.
Get an overview of customers and how they interact with you
Organize customer information, order history, and status while keeping data visible only to your relevant teams.
Store and Channel Management
All the complexity made easy
Aggregates data across every channel so you can optimize inventory, pricing, product assortments, and more.
Shipping & Returns
Successfully get products sold into the hands of your customers
Smoothly integrate logistics and supply chain as part of your order process to reduce costs and increase customer satisfaction.
Optimize your products, inventory, and processes
Get a lay of the land on how efficient your business processes are from one step to the next, so you can work even faster and more effectively.
What is possible with this feature?
Better efficiency, higher customer satisfaction, more orders
Placing an order represents an important stage in the customer experience as money and goods exchange hands. Getting the right order shipped out with minimum lead time and balancing inventory versus stocking costs are all part of optimizing for the best profits. Modern commerce enables that with powerful order management tools.
Smarter working with less complexity
Cut out the noise and create a high quality experience using the highly functional order management commercetools offers. Our APIs let you connect commerce to other business tools that you use, vastly enhancing your productivity when working with your orders.
Discover more commercetools features
Create and organize how products are named, described, priced, and more to simplify your business and the customer experience.See more
Define how your products, customers, and their orders come together when shoppers place purchases into their carts.See more
Our powerful, well-documented, extensible APIs are a huge asset when it comes to developing your customer experience.See more