COMMERCETOOLS FOR CONSUMER GOODS & RETAIL

Retail runs better on commercetools

The enterprise commerce platform for modern retailers and brands. Fast, flexible and built to scale across every channel, store, region and brand.

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Bang & Olufsen
Breville
Express
flaconi
Jaycar
Kmart
L.L.Bean
Moonpig
Pet Circle
PetSmart
Pet Valu
Screwfix
SPORT 24
The Vitamin Shoppe
Ulta Beauty

Retail that moves at the speed of customer expectations

Customers expect seamless experiences across channels, consistent pricing and personalized offers. Retail and CPG brands need a commerce foundation that connects every touchpoint in real time.

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Unify online and in-store commerce in real time

Connect POS, inventory and digital channels to deliver accurate availability, consistent pricing and seamless omnichannel experiences across every touchpoint.

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Scale up and out, with speed and confidence

Handle traffic spikes without missing a beat. Our technology ensures zero downtime, automatic scaling and high performance during your biggest sales moments.

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Agentic commerce, built in by design

Unlock autonomous agents and AI-driven workflows, natively supported to help you move faster, scale smarter and serve customers better.

SOLUTION OVERVIEW

Opportunities for retail and CPG enterprises

Whether you’re a brand, merchant, distributor or wholesaler, commercetools enables you to deliver seamless commerce experiences across every channel and adapt quickly as your business evolves.

Perfect storefront freedom

Build fully on-brand shopping experiences with complete creative control, decoupled from the backend commerce engine.

High-stakes launches and drops

Run campaigns, seasonal launches and product drops at scale, with the flexibility to handle extreme traffic peaks and rapid merchandising changes.

Global brand, local expression

Operate across markets, languages, currencies and tax regimes from a single backend while maintaining both global brand consistency and local relevance.

Agentic commerce

Enable AI-driven shopping experiences and agentic workflows that support customers, optimize journeys and streamline operations in real time.

Unified commerce

Deliver a single view of inventory, pricing and customer data across store, web, app and marketplace to power BOPIS, ship-from-store, endless aisle and unified returns.

Peak-event performance at scale

Run Black Friday, holiday and flash-sale events with elastic infrastructure that handles extreme traffic and order volumes without downtime or performance loss.

Multi-brand and multi-catalog operations

Manage multiple brands, banners and catalogs from a single backend with flexible data models for pricing, assortments and regional or brand-specific experiences.

Agentic commerce

Leverage AI agents to automate merchandising, optimize promotions and support operational decisions across channels.

Self-serve ordering and account management

Replace manual ordering with a modern self-service portal where business buyers can reorder, track shipments and manage accounts with ease, reducing cost-to-serve and freeing up sales teams.

Customer-specific pricing in real time

Deliver complex, negotiated pricing dynamically so each buyer sees accurate, account-specific prices across search, product pages and cart.

High-performance search at catalog scale

Enable fast, accurate discovery across large and complex catalogs so buyers can quickly find, configure and reorder products without friction or drop-off.

WHY COMMERCETOOLS 

Retail and consumer goods enterprises grow faster with commercetools

commercetools helps retail and consumer goods enterprises create seamless shopping experiences that drive conversion, loyalty and growth across every channel.

Resources

Explore further — and take the right decision with confidence

Analyst reports, implementation guides, customer stories and deep dives — all the resources needed for teams evaluating agentic commerce solutions.

Frequently asked questions

How does commercetools support omnichannel retail?

commercetools unifies inventory, pricing and customer data across online, in-store and marketplace channels to enable consistent omnichannel experiences like BOPIS, ship-from-store and unified returns.

Can commercetools handle peak retail events like Black Friday?

Yes. commercetools is built for high-performance retail, enabling automatic scaling and stability during peak traffic events, promotions and seasonal demand spikes.

Does commercetools support personalization and promotions?

Yes. Retailers can deliver personalized offers, dynamic promotions and tailored experiences using customer data, segments and real-time context.

Can commercetools support multiple brands and global markets?

Yes. commercetools enables retailers and CPG companies to manage multiple brands, regions, currencies and catalogs from a single platform while maintaining local relevance and global consistency.

What is agentic commerce in retail?

Agentic commerce enables AI-driven workflows and autonomous agents that support merchandising, personalization and customer interactions across the shopping journey.

INDUSTRIES

Modern commerce for
B2B enterprises that move fast

From manufacturing and automotive to healthcare and retail,
commercetools supports the business models that legacy platforms struggle to handle.

Get in touch

The digital commerce AI company

Join 600+ enterprises already running on commercetools — and find out how fast you can get there.