Profound helps B2C and B2B brands deliver ecommerce value at pace. Many businesses struggle to quickly gather and then effectively bridge customer insight into digital improvement. We provide everything from CX insight to ecommerce development and integration. We do this by identifying the right target personas, surfacing which behaviours on their ecommerce customer journey to influence, and then implementing the right ecommerce technology and UX design. Our process gives you the confidence that all your decisions are customer-evidenced – from UX design to content, to prioritised system choices. And we do this at pace – typically delivering value within three months.
Profound can help you with:
- Experience design – ecommerce customer journeys, behaviours and VoC
- UX design – ecommerce, websites, portals and mobile apps
- Technical development & integration – headless CMS, PIM, DAM, eCommerce
- Continuous Improvement & Support: test-and-refine roadmaps and strategy