Conversational commerce. With context.
Say hello to commercetools Cora, your brand’s AI-native shopping companion designed to guide shoppers like a human, keep context alive — driving revenue and loyalty through every interaction.
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Not another chatbot. The only context-aware solution for conversational commerce.
Imagine customer journeys that never start from scratch — whether shoppers switch from web to app or chat to in-store. Context is preserved, from intent to purchase history, across devices, sessions and channels.
That’s commercetools Cora, the AI shopping companion that connects every step of the customer journey, helping brands improve discovery, recover abandoned carts and ensure long-term loyalty.
Boost conversions with conversational guidance
Reduce the path to purchase by translating intent into the right products.
Capture revenue beyond the storefront
Keep context alive when shoppers leave and re-engage from other channels, sessions or devices.
Protect your brand’s investment
Control the brand experience with human-like conversational AI that deeply understands customers’ needs.
Pushing the boundaries of commerce: The power of commercetools Cora
Drive brand loyalty through context
All you need to anticipate customer needs is context. When shoppers ask about a product, returns or shipping from one channel, commercetools Cora continues the conversation across whichever channel shoppers choose next. No restarts or repetition for your customers. Efficient personalization and brand loyalty for your business.
Craft unified shopping experiences without a hitch
Using a unified commerce platform that consolidates all data in one place, commercetools Cora can capture 360-degree customer context and intent in real time, so you can deliver journeys anywhere, at any time — without interruption.
Protect trust, safeguard your brand: Secure, enterprise-grade AI
Operate confidently with built-in governance and data controls. Ensure all AI interactions are safe, compliant, and aligned with your brand values, reducing risk while enhancing shopper trust.