The Car.Software organisation in the Volkswagen Group relies on commercetools software for its group-wide e-commerce platform. commercetools helps create compelling online-offline buying experiences for customers as well as online sales channels for the sales divisions of the group brands.
Munich, Wolfsburg, Berlin (Germany), January 14, 2021 – commercetools, a global leader in next-generation commerce software, has announced its partnership with one of the world’s leading automotive manufacturers, Volkswagen Group. The group chose commercetools because it provides a solid cloud-based foundation to launch the Volkswagen group’s central e-commerce solution and will deliver new commerce functionality and online channels for the first time.
The new platform from commercetools will allow customers to purchase everything from vehicles to hubcaps to digital services from Volkswagen and other group brands including Seat, Audi, Bentley and Porsche.
The group-wide solution enables customer contact across all touchpoints from traditional brand websites to mobile devices and the vehicles themselves. The first solutions based on the platform are already available in Germany, including for the sale of stock vehicles of Audi dealers or online order requests for the new ID.3 electric car from Volkswagen.
“We support our group brands in setting up online stores where customers can easily and conveniently browse and buy from the Volkswagen Group’s large product range. A central e-commerce platform is an important component of the brands’ digitisation strategy. We are therefore establishing an attractive, additional sales channel for the group brands, importers and dealers.”
– Christoph F. Möller, Head of Digital Commerce at the Car.Software organisation
Small parts, big impact: customisable microservices
Thanks to the flexibly combinable microservices from commercetools, digital strategies can be implemented just as easily as short-term push offers and promotions. The more agile the microservices are, the better the experience for the buyer. commercetools‘ technology means Volkswagen only need to add new products for sale to the e-commerce platform once, and they will be available on any channel the customer wants to use to purchase them.
“Through our customizable microservices, Volkswagen retains full flexibility for upcoming campaigns. Due to our API-first approach, these are also extendible at any time. With the new e-commerce solution, the digital commerce team at Volkswagen enables its group brands to interact with their customers via the relevant touchpoints and to react very quickly to developments in the market.”
– Dirk Hoerig, founder and CEO of commercetools
About the Car.Software organisation
The Car.Software organisation (Car.SW Org.) is an automotive software company in the Volkswagen Group that bundles and further expands the Group’s software competencies to transform automotive mobility. Founded in 2020, it develops the leading tech stack for the automotive industry with the mission to make the automotive experience safer, more sustainable and more comfortable in a new way – for everyone, everywhere. Around 5,000 engineers and developers around the world are building a uniform software platform for all brands of Volkswagen Group, which includes a unified architecture, operating system and automotive cloud. The new software platform will first come to play at the end of 2024. In addition, it works on outstanding digital automotive features, including ADAS solutions, a standardized infotainment platform, software functions for linking powertrains, chassis and charging technology as well as new ecosystems and digital business models in and around the vehicle. Car.SW Org. operates in software competence centers in Wolfsburg, Ingolstadt, the area of Stuttgart, Berlin and Munich, as well as Seattle.