IBM is a strategic partner for organizations modernizing how they sell, serve, and engage customers in an AI-driven economy. IBM helps clients navigate complex commerce transformations that require deep integration of business expertise, modern technology, and core systems.
Through IBM Consulting®️—the only consultancy at scale embedded within a leading technology company—IBM advises, designs, builds, and orchestrates customer-centric experiences that deliver real business outcomes. IBM brings together skilled practitioners, deep industry expertise, trusted AI, strong ecosystem partnerships, and proven delivery capabilities at global scale to help clients move from pilots to production and from experimentation to measurable value.
With IBM, organizations modernize front- and back-office operations end to end, build flexible, cloud-native commerce ecosystems, reduce transformation risk, and accelerate time to value without disrupting business continuity.
IBM delivers end-to-end commerce transformation—from strategy and architecture through implementation, integration, and ongoing operations.
By combining commercetools’ API-first, headless commerce platform with IBM Experience Orchestrator, our open, proven framework for composable experience delivery, we enable organizations to rapidly orchestrate personalized, omnichannel customer journeys across channels and touchpoints.
Our services include:
