Commerce operations, reimagined
MosAIc is the autonomous layer for your commerce operations, where intent replaces interfaces, AI navigates complexity and commerce executes within the rules you define.
Too many tools. Too much coordination. Not enough time to drive growth.
Every tool solves a problem. Yet as organizations add more tools, workflows become fragmented and processes disconnected. As a result, teams become the glue between systems, moving information instead of driving strategy and innovation.
MosAIc turns intent into execution. AI agents orchestrate commerce operations across your stack, giving teams the freedom to focus on creativity, customer experience and growth.
You don’t have to stitch work across disconnected tools anymore. Run your commerce operations from a single place, not dozens of different UIs.
Describe the business result you’re after in plain language: A promotion, a pricing adjustment, a quote approval. MosAIc understands, reasons and executes within the guardrails you define.
Not every process needs the same level of autonomy. Define where AI can assist, where it needs approval and where it can execute autonomously.
Put your commerce operations on autopilot, with your hands on the controls
Commerce operations are handled by MosAIc, always within the rules you set.
Multi-agent orchestration across your stack
All your AI agents, coordinated in one place. MosAIc orchestrates agents across multiple domains to execute decisions seamlessly. Connect as many agents as you need, and MosAIc self-discovers the tools exposed by these agents.
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Campaign optimizer with 1:1 personalization
Set an outcome and a budget, and the campaign optimizer plans, creates and executes campaigns, encompassing eligibility rules, behavioral signals, budget and constraints for discounts for every customer.
Generative UI
Tell MosAIc what you want to achieve, and it assembles the right interface in real time, showing only the data, controls and actions your task needs.
Built-in guardrails
Agentic IAM ensures that users and agents access only the tools they're authorized to use, while configurable execution modes let you control when agents plan, simulate or act autonomously.
Commerce as the system of record
Every action is grounded in your commerce data, such as real orders, pricing, inventory and customer data, plus behavioral signals, so recommendations are based on truth, not guesses.
ARK Bokhandel
ARK Bokhandel leveraged advanced promotional tools and seamless checkout.
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Explore further — and take the right decision with confidence
All the resources needed for teams evaluating autonomous commerce solutions.
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Frequently asked questions
MosAIc is the intelligent, autonomous operations layer for commercetools. Instead of navigating tables and forms across multiple tools, you describe the outcome you want in plain language, and MosAIc orchestrates the work across your commerce stack, with AI agents executing within guardrails you control.
MosAIc is currently in Early Access with a small group of customers. Everyone else can join the waitlist to receive the readiness requirements and prepare for General Availability in September 2026.
Join the waitlist and we'll share what's needed to get your data ready. Customers whose data infrastructure is ready can come on board as we open access this autumn.
Most tools bolt AI onto a fixed interface. MosAIc is different in kind: An ecosystem-neutral orchestration layer with a generative user interface engine, grounded in commerce as the system of record.
No. MosAIc is a separate experience. Merchant Center remains available for hands-on operations, while MosAIc offers a new, intent-driven way to run the same operations, but with different levels of autonomy.
Be among the first to run on MosAIc.
Join the waitlist and get notified when it's ready for your team.