The End of the POS Era: Why Unified Commerce is the Future of Retail

About the white paper

The practical guide for retail leaders exploring unified commerce beyond POS systems

While 75% of retailers claim to have ambitious unified commerce strategies, 95% still rely on manual synchronization across multiple systems.* The disconnect is profound — and it starts at the core of retail technology.

At the heart of the problem lies the point-of-sale (POS) system. Designed decades ago for store operations, the POS was never built to power real-time, unified experiences that span stores, brands and digital channels.

So if traditional — or even “modernized” — POS systems can’t deliver on the promise of unified commerce, what can?

In The End of the POS Era: Why Unified Commerce Is the Future of Retail, we explore why simply integrating POS and eCommerce platforms isn’t enough — and offer an actionable roadmap to break free from legacy constraints and truly unify your commerce ecosystem.

*Data source: Unified Commerce Benchmark for Specialty Retail, by Manhattan, Google Cloud and Incisiv.

What’s inside:

• How you can turn stores into unified commerce hubs without the limits of POS systems.
• Unified commerce journeys with real-world use cases: Promotions, fulfillment, returns, and more.
• Success stories of forward-thinking enterprises: Screwfix, Jaycar and BSH.
• An actionable roadmap to bring your unified commerce vision to life.