Build AI-powered order intake integrations with the commercetools Intake Skill

A brief introduction

B2B buyers don’t always place orders through a digital storefront. They send emails, attach purchase orders, submit spreadsheets or contact customer support. With the commercetools Intake Skill, developers can use AI coding tools to connect these familiar channels to Intake, turning unstructured buyer requests into structured commerce data with less integration effort.

First, what is commercetools Intake?

Intake is an AI-powered, API-first solution that transforms unstructured B2B buyer requests, including emails, PDFs, spreadsheets and free text, into structured commerce resources: Carts, Quote Requests and Shopping Lists.

Instead of requiring sales teams to manually interpret incoming requests, look up products and re-enter order details, Intake extracts relevant information, matches products to the commercetools catalog and generates a structured result for review. It’s available through the commercetools Merchant Center and APIs, supporting both seller-led workflows and integrations with other applications.

For example, a distributor can turn a buyer’s emailed purchase order into a Cart, or a sales representative can transform a free-text request into a Quote Request. Shopping Lists can also be generated from natural-language prompts or incoming files, helping businesses support more flexible purchasing workflows.

By connecting familiar buyer channels to structured commerce processes, Intake helps businesses reduce manual data entry and capture more purchasing activity through commercetools.

What is the commercetools Intake Skill?

The commercetools Intake Skill helps developers build integrations with Intake using AI coding tools. It’s part of the commercetools AI plugin and works with tools such as Claude Code, Cursor, VS Code with Copilot and OpenAI Codex.

While the Intake skill provides reusable instructions and implementation guidance for connecting Intake to the channels and systems where buyer requests originate.

Rather than starting from scratch, developers can use their AI coding assistant to build integrations around Intake's stateless Responses API. The Skill includes ready-made guidance for email and Zendesk workflows, helping developers connect incoming requests to commerce objects and return the resulting resource information to the originating channel.

The result? A more accessible way to build order-intake integrations that fit existing B2B workflows.

Why use the Intake Skill?

The Intake Skill helps developers move from exploring an integration idea to implementing a working solution with less effort. Rather than starting from scratch, they can use their preferred AI coding tool alongside reusable guidance for connecting applications to Intake.

For developers, this means:

• Less setup from scratch: Use ready-made implementation guidance for Intake integrations, including email and Zendesk workflows.
• Faster development: Work with AI coding assistants to build integrations without having to research every implementation detail independently.
• More flexibility: Apply the same approach to different channels and workflows, adapting integrations to specific business requirements.

For B2B enterprises, the benefits are just as practical:

• Faster time to value: Reduce the effort required to connect existing customer channels to commercetools.
• Lower integration effort: Make it easier for development teams to build and adapt order-intake workflows.
• More connected purchasing processes: Help bring requests from emails, support tickets and other channels into structured commerce workflows, without requiring buyers to change how they submit orders.

By making Intake easier to integrate, the Skill helps developers turn AI-assisted implementation into practical business outcomes. It's a focused step toward more connected B2B commerce, where existing systems and customer channels can work together more effectively.

Build your next Intake integration with AI

B2B order intake is a practical starting point for AI-assisted integration development: Buyer requests arrive in different formats and channels, but businesses need to turn them into structured commerce data.

The commercetools Intake Skill provides developers with a reusable starting point for building these connections using their preferred AI coding tools. Instead of piecing together an integration from scratch, they can focus on adapting the implementation to their systems and business requirements.

Ready to get started? Explore the commercetools Intake Skill documentation to learn how to build AI-assisted integrations with Intake.