2023 Gartner® Critical Capabilities for Digital Commerce
Analyst Report

2023 Gartner® Critical Capabilities for Digital Commerce

2023 Gartner® Critical Capabilities for Digital Commerce


Read the summary of the report here.

About the Report

commercetools ranks 1st for Composable Commerce Use Case

With a total score of 4.47 out of 5, commercetools placed 1st in the Composable Commerce Use Case in the 2023 Gartner Critical Capabilities for Digital Commerce report. commercetools was evaluated in 5 Use Cases alongside 18 other vendors. Application leaders can use this research to identify suitable platforms for their business. The report also shares recommendations to help organizations determine which vendors are the best match for their digital commerce vision.

The primary business model Use Cases are B2C digital commerce, B2B digital commerce, and B2C and B2B digital commerce on the same platform. The composable commerce Use Case applies primarily to businesses seeking to shift to a modular, API-first approach to digital commerce experience design.

Our Key Takeaways

  • Gain deeper insights into vendor product and service offerings

  • Understand which products and services are a right/suitable  fit for common usage scenarios

  • Conduct strategic planning and develop your RFP with the input of a   comparative analysis of key software, technology or service offerings

Gartner, Critical Capabilities for Digital Commerce, Aditya Vasudevan, Yanna Dharmasthira, 21 August 2023 Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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